Industry: Education

Region: Middle East
Service: Digital Forensics & Incident Response (DFIR)
Threat Actor: Blackcat Ransomware Group

The ChallengeA major education provider in the region fell victim to a company-wide ransomware attack. Multiple production systems were encrypted by the Blackcat ransomware, resulting in a critical data breach that compromised sensitive personal information of students and their parents. The organization needed immediate containment, forensic insight, and a comprehensive response strategy.

Our Approach

Help AG’s Digital Forensics and Incident Response (DFIR) experts were mobilized rapidly to:

• Analyze the attacker’s TTPs (Tactics, Techniques, and Procedures) to identify the ransomware group behind the breach
• Establish a full forensic timeline to determine the root cause and trace the attacker’s movements
• Detect and validate data exfiltration activities across multiple systems
• Contain the breach in coordination with the client’s IT and cybersecurity teams

The Outcome

✅ Attacker Identified: Attribution confirmed through analysis of behavior and malware signatures
✅ Attack Timeline Reconstructed: Full clarity on how and when the breach unfolded
✅ Data Exfiltration Evidence Found: Critical for legal and regulatory actions
✅ Incident Contained: Swift coordination with internal teams prevented further spread

This case highlighted Help AG’s ability to deliver high-precision DFIR capabilities, helping clients not only respond to cyberattacks but also understand, learn, and strengthen their defenses against future threats.