Industry: Education
Region: Middle East
Service: Digital Forensics & Incident Response (DFIR)
Threat Actor: Blackcat Ransomware Group
The ChallengeA major education provider in the region fell victim to a company-wide ransomware attack. Multiple production systems were encrypted by the Blackcat ransomware, resulting in a critical data breach that compromised sensitive personal information of students and their parents. The organization needed immediate containment, forensic insight, and a comprehensive response strategy.
Our Approach
Help AG’s Digital Forensics and Incident Response (DFIR) experts were mobilized rapidly to:
- Analyze the attacker’s TTPs (Tactics, Techniques, and Procedures) to identify the ransomware group behind the breach
- Establish a full forensic timeline to determine the root cause and trace the attacker’s movements
- Detect and validate data exfiltration activities across multiple systems
- Contain the breach in coordination with the client’s IT and cybersecurity teams
The Outcome
✅ Attacker Identified: Attribution confirmed through analysis of behavior and malware signatures
✅ Attack Timeline Reconstructed: Full clarity on how and when the breach unfolded
✅ Data Exfiltration Evidence Found: Critical for legal and regulatory actions
✅ Incident Contained: Swift coordination with internal teams prevented further spread
This case highlighted Help AG’s ability to deliver high-precision DFIR capabilities, helping clients not only respond to cyberattacks but also understand, learn, and strengthen their defenses against future threats.
Strengthening Cyber Operations Through Centralized Security Visibility
Industry: Government
Region: UAE
Technology Stack: Splunk, Tenable, EDR, NGFW, PAM, ATP (not sure if needed)
The Challenge
Fragmented monitoring across multiple government entities was leading to visibility gaps, inefficient threat detection, and delayed response to cyber incidents.
Our Approach
Help AG deployed a hybrid security model that included:
- Real-time Security Monitoring using Splunk
- Vulnerability Scanning & Reporting with Tenable
- Integrated Threat Hunting and Incident Response using EDR & NGFW
- Privileged Access Management and ATP to secure sensitive functions
- Device management across critical infrastructure components
The Outcome
- Centralized visibility for security teams
- Reduced detection and response times
- Unified cyber operations across all datacenters
- Scalable architecture aligned with national resilience goals
Building Resilient, Scalable Cybersecurity for Distributed Digital Environments
Industry: Education
Region: UAE
The Challenge
The client needed to unify security across multiple campuses and meet growing cyber requirements in an academic and research-driven environment.
Our Approach
- Implemented a highly available Splunk solution for log aggregation and threat correlation
- Built custom parsers for academic use cases
- Managed security devices across distributed networks
- Provided coverage for two major datacenters
The Outcome
- Unified threat detection across campuses
- Reduced manual log analysis via custom parsing
- Strengthened endpoint protection
- Improved uptime and incident response across educational operations
End-to-End SOC Implementation for Always-On Security and Compliance
Industry: Healthcare
Region: UAE
The Challenge
A highly regulated environment required a 24/7 SOC, aligned with compliance needs and capable of protecting sensitive medical data across systems and apps.
Our Approach
- Designed and operated a Security Operations Center
- Delivered continuous Security Monitoring and Vulnerability Management
- Built and managed a dedicated Healthcare CERT
- Conducted VA and Pen Testing on digital health services
The Outcome
- End-to-end visibility of cyber risks
- Immediate detection and triage of threats
- Continuous compliance and operational uptime
- Enhanced patient data protection
Cyber Infrastructure Consolidation for High-Stakes, High-Security Environments
Industry: Oil & Gas / Energy
Region: UAE
The Challenge
The organization needed to modernize its internet access and monitoring across diverse operational environments, with high stakes in national infrastructure security.
Our Approach
- Built a centralized internet breakout point
- Deployed UEBA platform for behavioral analytics
- Implemented data lake security operations
- Secured traffic flows
- Managed secure access through firewalls
The Outcome
- Full-stack security across IT/OT convergence points
- Lower risk exposure through behavior-driven detection
- Consolidated security infrastructure
- Faster incident resolution and compliance-readiness
