When it comes to securing applications and services, and ensuring employees stay connected, some of the world’s largest businesses, service providers, government entities and consumer brands rely on F5 Networks. This vendor’s suite of industry-leading solution delivers robust security, improves application performance and ensures availability both in the data centre and in the cloud.

But technology alone can’t solve business challenges. It is instead the coming together of great solutions with equally great services and expertise that drives value for businesses today. And this is precisely what we’ve been doing with F5 for the last 13 years. It’s the reason that we have been recognized as the F5 ‘Support Partner of the Year’ at the F5 Forum Dubai 2017. So why did we win this honour? And more importantly, what can you as an F5 customer expect when you choose Help AG? Read on…

Decades of Experience

We’ve been an F5 partner since our very establishment in the Middle East. That’s over 13 years over which we’ve developed an unmatched level of expertise. So much so that we’ve even created custom modules for their solutions to enhance the feature sets and meet unique customer requirements.

Solid Support

‘Set and forget’ is marketing speak often used for IT solutions but in-house IT teams know from experience that this is rarely the case. Things break- that’s just the nature of IT systems. But just because systems can fail, it doesn’t mean BUSINESS can stop. Which is why we give F5 customer completely peace of mind by offering 24×7 level 1 and level 2 support. Not only can we configure your F5 devices for optimal performance, we can accurately replicate all customer issues in our fully equipped lab environment. This means we can understand and resolve any challenges you face rapidly.

As You Like It

Would you rather speak to a support professional, or is email more your thing? No matter your preference, we’ve got you covered with around the clock telephonic (toll free of course), web chat, email, remote and even onsite support. Our Help AG Security Assistance Centre employs a team of fully qualified and certified support professionals. Thanks to this, over 93% of F5 support cases are resolved by Help AG itself without need for escalation to the vendor. This means great local service and faster resolution times.

Other great benefits you can expect when you chose Help AG for all your F5 support needs are:

  • 24×7 support with 2-hour maximum response time
  • Multi-channel support
  • Configuration of F5 devices
  • Regular health checks of your F5 devices
  • Proactive communication of security alerts with remediation support
  • Our support team does RMA, software upgrades and device health check regularly for our customers

With all these benefits, it’s no wonder that F5 recognizes us as their Support Partner of the Year. So, when you think F5, think Help AG!

Blog by:

Asim Sharfuddin, Manager Service Operations, at Help AG