Careers | help AG

Careers

Email your resume and cover letter to job@helpag.com

Current available positions:

Security Consultant – Security Assistance Center
Solution Architect Engineer (Pre-sales) - UAE
Business Development Manager - UAE
Security Project Manager
Senior Strategic Security Consultant - UAE

Security Consultant - Security Assistance Center
Position	The Security Consultant is responsible for the proper and accurate handling of support requests of Help AG’s customers. The Engineer will receive requests by Email and Calls and handle those according to Help AG’s support workflow including: internal and external escalation continuous communication with the customer providing solution scenarios proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets follow-up on any escalations in time The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high qualityin the work/duties.
Required Experience	2-5yrs working experience in technical Information Security Experience working in a service desk environment Experience working in larger-scale organizations on customer side Experience working in IT-vendor environment
Skills	Bachelor’s degree in information security or IT-related matter or equivalent experience Deep understanding of technical relations in a complex environment Experience and the highest certifications from the following vendors: Microsoft, Juniper, Blue Coat, RSA, Ironport, F5, Symantec/PGP, BalaBit PaloAlto, Infoblox, Sourcefire, CISCO - is an advantage Excellent communication skills in English (Arabic an advantage) Proper and structured documentation and diagramming Excellent organizational skills in enterprise support Understanding of information security concepts and related technology Strong background and experience in TCP/IP networking of large-scale organizations Flexible work approach, based on the job requirements Ability to identify new work areas and to set new goals for themselves Excellent communication and training skills Outstanding customer handling, friendly and goal-oriented Ability to communicate / translate Being able to understand complex business processes and activities Flexible work approach, based on the job requirements
Responsibilities	Perform ticket checks continuously Apply escalation matrix activities accurately Keep ticket-system up-to-date on a daily basis Flexible to work after office hours on critical incidents Co-ordinate RMA cases Interaction and communication with vendor support organizations and engineersKeep track of Help AG engineers activities in cases Interaction and communication with customers for support related issues Operation and support of the internal IT infrastructure Development and documentation of the internal IT infrastructure

Solution Architect Engineer (Pre-sales) - UAE
Position	Solution Architect Engineer's (Pre-sales) role duties involve pre-sales activities and solution architecture activities on a high technical level. Pre-sales activities cover solution presentation and proof of concept, demo, technical write-ups (RFP) soltion designs. Solution Architect Engineer should act as a trusted consultant of our customers and be able to provide review of network and security solutions. We are looking for professionalism and accuracy.
Required Experience	 > 5yrs working experience in a high-level technical information security position  Experience working in IT Consulting companies  Experience working in large scale organizations on the customer side and/or IT vendor environment  Experience presenting in front of large audiences (Junior IT Admins to Senior C level)
Skills	 Bachelor’s degree in information security or IT-related matter or equivalent experience  Deep understanding of IT Security & Infrastructure  Experience and the highest certifications of one/all of the following vendors is REQUIRED: Microsoft, Juniper, Blue Coat, RSA, Ironport, F5, Symantec/PGP, PaloAlto, Infoblox, Sourcefire, CISCO, FireEye  Excellent communication skills in English (Arabic is a plus)  Proper and structured documentation and diagramming (Must know how)  Strong knowledge of Solution Architecture and pre-sales  Understanding of information security concepts and related technology  Strong background and experience in TCP/IP networking of large scale organizations, Web Security, Network Security, IT Security Assessments  Flexible work approach, based on the job requirements  Ability to identify new work areas and to set new goals for themselves  Strong presentation and writing skills  Excellent communication and training skills  Outstanding customer handling, friendly and goal oriented  Being able to understand complex business processes and activities  Flexible work approach, based on the job requirements  Team player and supporter  Consultative approach towards clients’ requirements
Responsibilities	 Mapping client business requirements into technical solution designs  Interaction and communication with vendor support organizations and engineers  Designing and presenting security architecture designs to clients  Carrying out proof of concept and demos for our client  Building internal LAB for remote demos and live demonstration of our products  Working closely with business development team to fulfill business targets

Business Development Manager - UAE
Position	The Business Development Manager - UAE is responsible for a specific industry within the UAE market. He is responsible to identify new opportunities for help AG products and services and co-ordinates his activities with the management of help AG as well as with our vendor partners. The Business Development Manager - UAE is supported by help AG’s strong marketing activities, excellent reputation and strong references in the Middle East market as well as a by a large team of outstanding security experts. He gets in touch with target customers and introduces help AG and its product and services portfolio by phone, email and introductory meetings. The Business Development Manager - UAE is a point of contact for the customer.
Required Experience	Minimum 5 successful years of experience in the Gulf region in IT networking or information security. Strong experience in doing presentations, demonstrations, preparing proposals, responding to RFPs, Tenders, etc. Experience in identifying decision-makers and stakeholders as well as in managementlevel discussions and negotiations. Experience with key Information Security tools, vendors, such as Juniper, F5, Blue Coat, RSA, etc.
Skills	• Degree in Computer Science, Information Systems, Electrical Engineering or a closely related degree; or comparable experience • Customer-focused attitude • Strong solutions selling skills • Sound knowledge of Information Security Solutions in Secure Content Management, Perimeter Security, Identity and access management, Data leak Prevention etc. • Sales Certification of various vendors • Good understanding of management systems, ISMS, BCMS • Very good skills in usage of MS-Office • Ability and commitment to manage long term client relationship • Ability to manage CXO level relationship • Understand customer security requirement and map appropriate solutions • Excellent professional communication skills • Very good presentation skills • Flexible work approach, based on the job requirements • Good listener • Team Player with strong interpersonal skills with the ability to collaborate well with others • Speak and write in English is required; Ability to speak and write in both English and Arabic is preferred
Responsibilities	• Ensure customer satisfaction of existing clients & prospects • Structure market, customers and opportunities and prioritize activities • Identify new opportunities • Generate incremental revenue stream • Maintain and enhance existing business • Accountability for min. US$2.5 Mio revenue per year • Co-ordinate POCs and tender processes • Support finance team in collecting accounts receivables

Security Project Manager
Position	The Security Project Manager ensures that technical and consulting projects are delivered with the highest-quality. The projects range from 10 to 100 man-days and involve several help AG consultants and customer’s personnel as well as third parties. The scope of the projects might be technical implementation as well as organizational consulting. The Security Project Manager handles multiple projects the same time and takes care of a proper communication and tasks in the project between all involved parties. 100% smooth delivery of the projects is the goal for the Security Project Manager.
Required Experience	Minimum 5 years of total experience in Multidisciplinary IT or IT-Infrastructure Project Management. Highly competent in Project and Stakeholder Management Evidence of completing several project life cycles with ultimate accountability and responsibility as a project manager
Skills	 Qualifications: Degree in Computer Science, Information Systems, Electrical Engineering or a closely related degree; Expert skills in Project Management  PMP, PRINCE2 or similar formal PM certification required  ITIL Accreditation (or relevant experience)  Customer and Team-focused attitude  Expert skills in usage of MS-Office, especially MS-Project  Outstanding Organizational Skills  Exclusive focus and vast experience in IT  Solid understanding of management systems, ISMS, BCMS, QMS  Solid understanding in Information Security and its technical aspects/products  Very good communication and training skills  Good presentation skills  Being able to understand complex business processes and activities  Flexible work approach, based on the job requirements  Being able to lead and motivate teams  Results focused, excellent Team Player  Active listener  Strong written and verbal skills with demonstrated ability to present articulate and compelling proposals to a non-technical audience  Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments  Ability to speak and write in English is required; Ability to speak and write in both English and Arabic is preferred
Responsibilities	 Defines project requirements according to the PMO established standards (i.e., scope, schedule, resources, budget, deliverables, etc.)  Manages and designs project work plans, resolves project issues, mitigates strategies for project risks and manages project resources  Drives professional Change Management  Schedules and leads customer meetings, steering committee, escalations  Draws responsible for a 100% accurate communication of all parties in the project  Ensures 100% customer satisfaction  Uses tasks to match resources, define loading requirements and determine roles  Works across program to interface with all constituents and get a basic understanding of most aspects of the program and share experience and best practices  Monitors procedural compliance (i.e., issue tracking, scope management, etc.)

Senior Strategic Security Consultant - UAE
Position	The Senior Security Consultant is responsible for the conduct and successful completion of consultancy projects in at least 3 of the following topics:  ISO/IEC 27001  ISO 22301  ADSIC  PCI-DSS  ISO/IEC 20000-1 This includes the completion of business impact analyses, risk assessments and treatments, measurements, development of policies and procedures, and any other documentation to achieve compliance with the aforementioned standards. The Senior Security Consultant will lead junior team members in the project and shall be able to manage the projects conducted. The Senior Security Consultant will also be involved in business development activities.
Required Experience	 Minimum 5yrs working experience  Having completed implementations of at least 3 of the following standards: ISO/IEC 27001, BS 25999-2, ADSIC, PCI-DSS, or ISO/IEC 20000-1, ISO 22301  Have carried out major activities and lead projects in these implementations
Skills	 Excellent consulting skills on senior level  Expert skills in at least 3 of the following standards: ISO/IEC 27001, ADSIC, PCI-DSS, or ISO/IEC 20000-1, ISO 22301  Leadership capabilities  Business development capabilities  Finishing university in a technical subject related to IT, possibly IT and information security  Understanding of information security concepts, such as risk assessment and the controls in ISO/IEC 27002  Understanding of management systems, such as ISO/IEC 27001 and ISO 22301  Experience in developing policies, processes and procedures, and in implementing management systems  Good communication and training skills  Being able to understand complex business processes and activities  Flexible work approach, based on the job requirements  Being able to lead staff  Being able to identify new work areas and to set new goals for himself
Responsibilities	 Leading consultancy projects related but not limited to ISO/IEC 2700x, PCI-DSS, ISO 22301, ADSIC, ISO/IEC 20000-1  Leading project teams  Interface to management  Leading and educating junior staff and developing their knowledge  Gaining familiarity with the technical products in the help AG portfolio and being able to integrate this knowledge with the management system consultancy  Supporting the standardization activities  Supporting management in business development  Identifying own areas of work and further developing existing work areas in Strategic Security Consulting  Transferring the knowledge achieved through the implementation of previous management systems to other, not familiar management system implementations

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